This Shipping Policy describes standard shipping practices and policies for Marshalls online orders at Please review carefully before placing your order. Questions? Contact our Customer Service team for assistance.

Order Shipping Methods

Ground Shipping is our standard free shipping method via FedEx or UPS. Handling and transit times are:

So customers can expect delivery 5-8 business days after ordering. Slower transit times may occur during peak seasons.

Expedited Shipping faster methods involving handling surcharges are:

Processing time is identical to standard Ground, the surcharges reflect more costly express transportation.

Store Pickup: We offer free pickup at your local Marshalls store instead of shipping in some cases. Look for the “Free Store Pickup” filter when shopping online to see eligible items at your store. Orders are typically ready within 2 business days. You’ll receive status updates by email.

Shipping Restrictions

We currently ship online orders to all 48 contiguous United States plus Alaska, Hawaii, Puerto Rico, Guam and U.S. Virgin Islands. We do not ship to P.O. boxes or international addresses.

Shipping Rates & Fees

Contiguous U.S.

Alaska & Hawaii

Puerto Rico, Guam & U.S. Virgin Islands

No additional taxes or duties are charged on U.S. orders. Fuel surcharges may apply during times of peak fuel prices.

Order Tracking

Tracking numbers are provided via email upon shipping. Customers can check status at any time on our website. Guests should reference the order number and ZIP code.

Shipping Insurance

Marshalls automatically insures every shipment in case of damage or loss, except Store Pickup orders, which are only covered until receipt. Customers must note any issues upon pickup directly with the store.

Insurance covers full order value reimbursement or item replacement if loss/damage occurs during transit. It does not cover damage claims for orders safely delivered without notation from the customer at delivery.

Delivery Problems

Marshalls ships with signature required to enable proper tracking. Someone must be available to receive and inspect deliveries. If no one is available and the carrier re-attempts delivery, fees may apply from the carrier prior to return.

Redirect Shipping: If you will not be available to receive a shipment and need to redirect the delivery location, please contact Marshalls Customer Service immediately for assistance. Additional charges may incur.

Delivery Refusal: We do not recommend refusing any shipments without first contacting Marshalls Customer Service. Refusal can still incur shipping/restocking charges.

Damaged / Defective Items

Please inspect all items at arrival and note any damage or defects on the carrier’s delivery receipt where prompted. If any concealed damage is identified upon unpacking, contact our Customer Service team within 3 days of delivery. Please provide photos documenting damage to facilitate any claims.

For in-store pickups, inspect items thoroughly before leaving the store and notify a store representative of any issues immediately.

Return / Exchange Policies

Please consult our Return Policy for detailed instructions on items purchased online. We stand behind our products with free return shipping and hassle-free exchanges to ensure your complete satisfaction.

Privacy of Information

Marshalls respects customer privacy and utilizes shipping partners with stringent data security practices. However, order information and tracking numbers are necessarily provided to transportation carriers. Please review policies of those providers for specifics or contact us.

Disclaimer of Liability

Marshalls disclaims any liability beyond insured value of merchandise for damage, delay, non-delivery, mis-delivery or other issues en route once items are tendered to carriers. We endeavor to ship orders timely as outlined and choose reliable partners, but do not guarantee handling or transit dates from inherent uncertainties.

Changes to This Policy

We may update these shipping practices from time to time. Changes become effective for orders placed after revisions, which we will highlight on our website and notify you via email as applicable to open orders.